More than a Decade of Implementation Experience
At HKA Tech we have 15 years' experience implementing PMWEB program/project management systems for hundreds of clients. Over that time we have molded our approach to be the most effective at executing the widespread organizational change that these systems often require. We feel it is why our clients' implementations are so successful year after year.
Quality Management from Start to Finish
The Quality Management systems of HKA are independently certified to conform with the international Quality Management Standard ISO9001:2015. We have held this certification for more than 15 years, along with certifications for our OHS/WHS and Environmental Management Systems.
The foundations for Quality Management in our implementations are:
- Scope definition and documentation
- Deliverables Management
- Change Management
- Risk Management
- Transparent client communication
- Management meetings
- Routine reporting
HKA's Quality Management for the Implementation ensures:
- Process compliance with the Project Management and Implementation Plan
- Validation of Scope
- Validation of Changes
- Documentation updates to reflect changes
- Verification of Deliverables
- Lessons Learned duly documented
Assembling the Team
A successful implementation depends on a well integrated team of both HKA Tech and client staff. The level of involvement by each team member will vary by role and availability but all will be involved at some level. The key roles, split between the Client's team and HKA's team, are:
PMWEB Owner
This is one of the most important roles for the client organisation. It can be one person or split between a governing committee, a Product Owner and a Client-side Project Manager. The "PMWEB Owner", individually or collectively, manages priorities, budget, stakeholder feedback, testing/acceptance, client resources and establishes the governance hierarchy for communications between the client team and HKA Tech.
PMWEB Administrator
The long term responsibility for maintaining/administering the PMWEB system is the responsibility of the administrator. During implementation they will learn how to configure PMWEB, manage users, identify and manage future upgrades/enhancements and gather user feedback to be presented to the PMWEB Owner / core team.
Super Users
Including a team of super users is critical to both a successful implementation and user adoption. These are typically subject matter experts from within the client organization. During implementation they will become experts in using PMWEB, conduct testing of implemented modules/reports, evangelise/promote PMWEB to other users, conduct/participate in end-user training and collect/provide feedback.
Other key Client roles
Other key client roles include a Product Owner (who typically represents the end users and ensures the project delivers the agreed business benefits); a Client-side Project Manager (working side-by-side with the HKA Project Manager to deliver project success); Client SMEs with in-depth understanding of existing and planned client processes; and change management facilitators, including trainers.
HKA Project Director / Requirements Lead
In many implementations, the Project Director / Requirements Lead also serves as Account Manager, reporting to the HKA Partner in Charge and provides executive oversight of key areas such as budget, schedule, deliverables, risks/issues and resourcing. This role includes advice as the Client evaluates PMWEB's out-of-the-box functionality against the level of initial requirements definition and new information from the Client SMEs.
HKA Project Manager / Configuration Lead
The Project Manager has a deep understanding of both PMWEB and best practices in the industry. This role includes guiding the team through the implementation process, leading configuration sessions, managing and coordinating HKA resources, teaching the core team how to use and configure the system and working with the Requirements Lead to help the PMWEB Owner define and prioritise the Feature Backlog.
IT Specialists
HKA experts in PMWEB; MS SQL and MS SQL tools (including SSIS and SSRS); PowerShell; Microsoft PowerBI, Fabric and other tools such as Tableau; and assistive tools. This role is initially filled by HKA Tech, but Client team members can be trained. Roles include creating custom reports, modifying existing reports to meet Client needs and database or integration automations including triggers.
Other HKA key roles
Other HKA key roles include Principal oversight on PMWEB's functional use for Client purposes; an IT Director with oversight of IT roles, responsibilities and resource allocations; and an Executive Sponsor, typically HKA's Partner in Charge, with final authority over all HKA team members.