WalkMe pioneered the Digital Adoption Platform and is now an SAP company. HKA Tech has been configuring WalkMe solutions for capital works clients for more than six years.
Maximise the Return on Your System Investment
Deploying enterprise software is the starting point, not the finish line. Without structured adoption, even the best-configured system fails to deliver its potential — as users revert to familiar workarounds, training gains erode and system data quality deteriorates. HKA Tech's Digital Adoption Platform services close the gap between deployment and proficiency through intelligent, in-application guidance that reaches users exactly when they need it. This is achieved by delivering value across 4 main categories impacting digital ROI — change, experience, productivity and behaviour.
In-Application Guidance That Drives Proficiency
HKA Tech has been configuring WalkMe for capital works clients for more than six years. Built on WalkMe's code-free editor, our implementations go beyond switching on the platform: we map the user journeys, design the guidance content, configure the workflows, and measure the outcomes.
- Step-by-step walkthroughs that guide users through complex processes without leaving the application
- On-screen guidance and smart tips that surface contextual help at the precise moment of need
- On-screen automation of repetitive tasks to reduce data-entry errors and accelerate workflows
- Content validation that checks entries before submission to protect data quality at the point of capture
- ActionBot — a natural-language chat interface that lets users complete tasks by asking, in plain language
- Segmented experiences so different user roles receive guidance tailored to their specific tasks and permissions
Measure Adoption — and Act on What You Find
Adoption is not a one-time activity. It requires ongoing monitoring, iteration, and refinement as systems evolve and user behaviours shift. WalkMe's analytics layer — configured and interpreted by HKA Tech — provides a continuous feedback loop that keeps your adoption investment productive well beyond go-live.
- Completion rate tracking for every walkthrough and step sequence across your user base
- Drop-off analysis that identifies exactly where users abandon a process — enabling targeted guidance improvements
- Feature engagement reporting showing which platform capabilities remain underutilised
- User segment comparison to identify adoption gaps between teams, regions, or role types
See Adoption Across Your Entire Technology Stack
Gain a consolidated view of data from web and desktop systems across your whole user base, and make data-driven decisions to move your digital transformation forward.
Unlock visibility into software adoption
Instantly see a list of all WalkMe events and user interactions with your application.
Monitor process adoption and identify pain points
Understand the actions users take to address friction, increase product adoption, and deliver a better end-user experience.
Assure data quality and compliance
Track how data is entered and surfaced so quality and compliance obligations are met across your systems.
Understand knowledge gaps and reduce support burden
Identify systems with low utilisation and take action to move user productivity back on track.
View digital adoption across your entire technology stack
A single, consolidated view of adoption across every web and desktop system your teams use.